International BNPL Status

International BNPL

All Systems Operational

Back Office Operational

Portugal Operational

Spain Operational

Belgium Operational

Netherlands Operational

Romania Operational

Italy Operational

Merchant Space Operational

Portugal Operational

Spain Operational

Belgium Operational

Netherlands Operational

Romania Operational

Italy Operational

Selfcare Operational

Portugal Operational

Spain Operational

Belgium Operational

Netherlands Operational

Romania Operational

Italy Operational

Subscription Operational

Portugal Operational

Spain Operational

Belgium Operational

Netherlands Operational

Romania Operational

Italy Operational

API Operational

Portugal Operational

Spain Operational

Belgium Operational

Netherlands Operational

Romania Operational

Italy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 16, 2026

No incidents reported today.

Mar 15, 2026

Subscription Form OTP Delivery Issue

Resolved - This incident has been resolved.
Mar 15, 15:55 WET

Update - The issue impacting the delivery of SMS OTP notifications required for contract validation has been resolved. Service functionality has been fully restored, and all regions are now operating normally. We have implemented the necessary corrective actions with our upstream provider to ensure continued stability and do not expect further impact.
Mar 15, 12:57 WET

Investigating - We are currently investigating an issue that is preventing the delivery of SMS notifications containing OTP codes required to validate new contracts. As a result, users are unable to complete the contract finalization process on the Subscription Form in Portugal, the Netherlands, and Italy. We are working with our SMS provider to identify the root cause and restore normal delivery as quickly as possible.
Mar 15, 12:41 WET

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

Maintenance - 3x4x RELEASE 1.72.0

Completed - Due to unforeseen events, the platform had to be rolled back to the previous version.

The platform is now up and running and fully operational.

We will keep monitoring the status of the platform and will inform you should any problems arise.

We apologise for any inconvenience this intervention may have caused.
Mar 10, 14:30 WET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:13 WET

Scheduled - Although there was previously a message sent stating the maintenance was over, we continue working on the platform and expect to do so for the next 4 hours.

We will keep you updated regarding the availability of the platform.

We apologise for any inconvenience this may cause.
Mar 10, 12:12 WET

Maintenance - 3x4x RELEASE 1.72.0

Completed - The scheduled maintenance has been completed.
Mar 10, 12:07 WET

Update - The maintenance will keep going for at least 5 more hours.
Mar 10, 11:15 WET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 10:07 WET

Scheduled - Although there was previously a message sent stating the maintenance was over, we continue working on the platform and expect to do so for the next 2 hours.

We will keep you updated regarding the availability of the platform.

We apologise for any inconvenience this may cause.
Mar 10, 10:06 WET

Maintenance - 3x4x RELEASE 1.72.0

Completed - The scheduled maintenance has been completed.
Mar 10, 10:00 WET

Update - Due to unforeseen events, the maintenance period is expected to take approximately 2 more hours than originally planned.

We will continue to provide you with updates regarding the status of the platform.

We apologise for any inconvenience this may cause.
Mar 10, 05:30 WET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 WET

Scheduled - An intervention on the BNPL solution will take place on the 9th of March, where we will be updating our infrastructure and release a new version of the BNPL solution.

The intervention may take up to 10 hours.

During this period, the whole BNPL solution will be unavailable.

We apologise for any inconvenience this may cause.
Mar 3, 09:59 WET

Mar 9, 2026

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.